Senior Customer Support Agent

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• Clark Office-based
• Morning Shift
• Unlimited potential for growth

Roles and Responsibilities

• Provide support via email, live chat, and phone to our customers.
• Assists patients in booking appointments with the client's doctors
• Assist those who encounter difficulties booking online and prefer to reach out via phone or chat through our website
• Completing administrative tasks to ensure that every appointment, whether booked online, over the phone, or via live chat, meets the client's standards
• Ensure that any post-appointment actions endorsed by the treating doctor are carried out.

Required Experience

• Online Chat and Customer Support
• Handling Customer Inquiries
• Adhering to Procedures
• Managing Inbound Communications
• Scheduling and Coordination
• Phone Support and Assistance
• Experience with CRM Systems

ShoreXtra Perks

• Free barista-style coffee
• Free parking and jeepney services
• Highly engaged team
• Unlimited potential for growth
• Challenging role
• Fun and family-oriented working environment

Work Set-up

• Morning Shift with Flexible Scheduling, limited to morning hours only.
• Office-Based in Clark