Customer Liaison Officer

---

• Permanent position based in The Latrobe Valley
• Competitive salary package
• Job Security of international corporate backing

About the company:

Our client is a global leader in manufacturing who are committed to the continual development of new products and innovation across their site in both The Latrobe Valley and globally.

About the Role

Based in The Latrobe Valley, our client is seeking to appoint a Customer Liaison to play a pivotal role in driving operational efficiency and delivering exceptional service outcomes. As the key point of contact for customer sales orders and enquiries, you will manage the full sales order lifecycle—from receipt through to dispatch and invoicing—while ensuring accuracy, timeliness, and professionalism.

The role also involves close collaboration with internal teams to address enquiries, support debtor management, and handle credit applications. With a strong focus on customer satisfaction and process optimisation, this role is ideal for a highly organised professional with experience in administration, sales coordination, and stakeholder communication.

You will be responsible for:

• Maintaining professionalism in all customer interactions across the organisation.
• Process orders, invoices, and credit notes promptly.
• Oversee sales order fulfilment and product dispatch.
• Handle sales enquiries and promote product benefits.
• Manage and escalate customer complaints as needed.
• Generate sales reports and track stock dispatch.
• Liaise with transport and warehouse partners for timely delivery.
• Support admin tasks, debtor management, and credit applications.

Key Skills & Competencies:

• 5+ years relevant industry experience
• Strong customer service orientation and an understanding of the sales environment
• Excellent communication skills
• Ability to identify sales leads and on-sell
• Excellent customer orientation and focus both on internal and external customers
• Strong computer literacy in Microsoft applications

What is on Offer:

• Competitive salary package, including superannuation and benefits
• A dynamic and supportive workplace with a focus on collaboration and innovation
• Job Security of international corporate backing
• Permanent role with competitive salary package

How to apply

Applications are to be submitted via the GBS Recruitment website (Job No: 933386) by COB Monday 9th June. Applications must include a covering letter addressed for the attention of Rob Darby.

For further information please contact Rob Darby on 03 5174 2665 for a private and confidential discussion, or if easier via rob@gbsrecruitment.com.au