4 Chambers Recruitment

Call Centre Advisor

Permanent
£24,000 - £24,000 per year

Four Chambers Recruitment are proud to be recruiting on behalf of our client for the following opportunity:

Call Centre Advisor

Liverpool City Centre (Office-Based)

£24,000 per annum

Full-Time | Permanent | 35 hours per week

Are you an experienced Call Centre professional with strong customer service skills and an interest in claims handling?

Four Chambers Recruitment is working in partnership with a well-established organisation based in Liverpool City Centre to appoint a Call Centre Advisor to join their busy and fast-paced head office operation. This is an excellent opportunity to join a dynamic environment where your communication skills and attention to detail will make a genuine impact.

You will play a key role in supporting clients with claim enquiries, reviewing new cases, and clearly explaining terms, conditions, fees, and funding options in a professional and compliant manner.

The Role

As a Call Centre Advisor, you will:


  • Handle inbound calls and written correspondence, providing clear guidance and support.
  • Review new cases and assess suitability for litigation.
  • Assist clients with claim enquiries via telephone and online channels.
  • Explain company terms, conditions, and fee structures in a clear and compliant manner.
  • Liaise with internal departments to progress claims efficiently.
  • Ensure all client interactions meet legal, regulatory, and quality standards.
  • Accurately record and document all communications in line with Standard Operating Procedures.

What We’re Looking For

  • Previous experience within a call centre or customer service environment.
  • Experience within claims or financial services (desirable but not essential).
  • Strong telephone manner with excellent written communication skills.
  • High level of accuracy and attention to detail.
  • Confident data entry and system navigation skills.
  • Experience using contact centre or claims management systems (advantageous).
  • Ability to manage client conversations professionally and empathetically.

Working Hours

  • Flexibility required to work shift patterns between 9:00am – 8:00pm
  • Occasional weekend work required

Benefits

  • Christmas closure
  • Birthday off
  • “Personal Time” allowance for appointments
  • Employee Assistance Programme
  • Staff Referral Bonus
  • Reduced parking fees

About Four Chambers Recruitment

Four Chambers Recruitment specialises in connecting high-quality candidates with reputable employers across the UK. We pride ourselves on delivering a professional, transparent, and efficient recruitment service to both clients and candidates.

Due to the high volume of applications we receive, only shortlisted candidates will be contacted within 14 days of application.

By applying for this role, you consent to Four Chambers Recruitment processing your personal data in accordance with our Privacy Policy. You also agree that we may contact you regarding future relevant employment opportunities, with the option to opt out at any time.

If you are ready to take the next step in your call centre career, we would welcome your application.

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